Mail-In + Shipping

Everything To Know

Once your device has been shipped to us, the estimated time frame for you to receive your data or device back—when using express shipping—is typically between 10 to 15 working days. However, please note that this time frame may vary depending on several factors, including your location within Australia or internationally, the shipping service you select, and whether your device requires any specific replacement parts to be ordered. We always strive to complete the process as efficiently as possible while ensuring that your device receives the care and attention it needs.

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As soon as your device arrives at our facility, we will send you a confirmation email to let you know it has been received safely. From there, our team will begin work as soon as possible, carefully assessing the issue and proceeding with the necessary recovery or repair steps. We understand how important your device and data are to you, which is why we are committed to keeping you informed throughout the entire process. You can expect regular updates, so you always know the status of your device and the progress we are making. Transparency and trust are at the core of our service, and we will always do our best to return your device or recovered data to you as quickly and securely as possible.​​​​